Refund Policy

Returns Policy

What is an acceptable return?

JMT Warehouse offers returns and exchanges on all full-priced online orders, all items must be returned in original condition and packaging including instruction manuals and accessories. The product must be unopened and unused and in its original condition. You must also produce proof of transaction and/or proof of purchase.

Items purchased while on sale are not eligible for refund, unless the item itself is
faulty.

What’s the timeframe?

Returns must be sent back within 14 days of payment.

What’s the process?

Customers must complete a ‘Returns Form’. JMT Warehouse who choose to pre-pay for a return shipping label can print the label and attach it to the parcel for return via Australia Post. Returns are processed within five business days following delivery receipt.

Who pays?

The customer must return items at their own cost. Original shipping charges are also non-refundable.